Roadside Assistance/Poor Community (Zenzile Maphanga)

It is with great sadness that I have to write another review about Tracker’s poor service app**** by its *********** consultants.

I had a vehicle breakdown yesterday and pressed the panic button (as previously instructed by the technician at installation), Andile phones me and tells me my VW Caravelle doesn’t qualify for this benefit, I was then transferred to Elelwani Ntsieni to confirm this matter - she also delivers the inconveniencing news.

My shock out of this whole matter is, I have been using this Roadside Assistance benefit for as long as I’ve been a client of Tracker until recently, I was covered for a 40km round trip and anything above that I have to pay out of my own pocket - which I’ve always agreed to.

Being told the product I’m on doesn’t cover Roadside Assistance has set me back as I had to incur a call out fee for a mechanic to fix the vehicle on-site.

The same product (which miraculously doesn’t cover Roadside Assistance) was sold to me by the most *********** salesperson Zenzile Maphanga who’ve brought nothing to me but many unnecessary disputes with Tracker, he did not for once mention this change in benefit in his comparison as I was previously on SkyTrax. I then call Zenzile yesterday at 16:20, he gives his wife the phone to answer and to tell me he’s busy with his business presentation weekend work and instead I must call Kwena on ***. I then sent Zenzile an email explaining my frustration because it seems I can’t get hold of him whether it’s during the week or weekend - I’ve asked him to indicate his accessibility to me because he’s unavailable 24/7 as I’m forever met by his automated response stating his unavailability. Zenzile has a consistent tendency of not responding to my emails whenever I need clarity on services and product he has sold me. There are still two additional pending matters I’ve brought to his attention and he ignores every follow up I make with him.

Zenzile is the most useless consultant I’ve ever had to deal with because he manages me and say I must not escalate my issues with him to HelloPeter, Tracker management and CEO’s office as I need to try to resolve my disputes with him first, he also speaks with arrogance from his cellphone “***” purely because he’s aware those calls are not recorded - when I then follow his questionable instruction he blatantly ignores me and taking me for a useless fool. I’m a frustrated Tracker client today since I’ve first spoken to this arrogant, ***********, self-serving and dishonest man. He even arrogantly tells me he mentioned to his manager that he doesn’t want to deal with me as a client anymore and the alleged manager maintains he must fix his relationship with me - but he consistently abuses that platform and disappoints me at every opportunity he gets.

Can Tracker assign a consultant who’s more competent to resolve this matter asseblief?