Roadside assistance no show

I requested roadside assistance at around 3am 08/09/2024. I was told by the lady consultant that help will be on the way shortly as soon as they locate me and that I will be alerted when that happens. It is morning now and over 4 hours have passed and no one came to the rescue. What is the use of paying for tracker care the most expensive package they have but not getting assistance at all. What if I was in a life and death situation? I mean, if they didn't see the need to assist me they should have just said so then i could have found an alternative instead of having my car waiting and stranded with no help at all. Now am supposedly going to pay call out fees for a service i never got. This is terrible service, Really disappointed 😥