Roadside assistance complaint Tracker Care contract

Good day,

I have sent through a complaint to tracker updates. Now the way it has been dealt with i am not happy about it as instead of focusing on the complaint my personal life has been brought in.

I have gotten a response from Este Beckmann who focused on pricing of contract, costs without proof which has got nothing to do with me,assumption on my knowledge of T&C .

I have asked for sequence of events for my query to be sent to analyse the reason for the R600 however there has been no response.

Can i please speak to someone who can assist on this matter based on the day and explain to me why i waw given the bad service i received and my compensation.

If we could focus on my complaint and not me that would be great

Thank you