********** & unprofessional service

**********. On the 8th of June 2018 my car dealership cancelled a tracker account because I was buying a new car from the same dealership that introduced me to Tracker Connect. On the 15th of June Tracker Connect debited my account for 2 trackers when I have only 1 car & when I queried it they told me that they cannot reverse the debit of which I told them that I need to talk to their supervisor whom they said is on a meeting but they will ask him/her to call me. Two days went by & no one called me, I called them again and threatened that if they are not resolving this I will cancel my account. No one called. On the 26th of June I called Tracker connect again to cancel my account and I was told that I must not cancel they will repay me for one month. I insisted that they must cancel it as I have already got a replacement tracker they than agreed & told me it has been cancelled, I was than told to go to their urgent to remove the device, of which I said I will go on the 3rd of July. They sms me the phone number of an urgent without name or address of which I phoned & told them I am coming to remove the device. When I arrived at the urgent I was told they are busy & gave me an appointment of today 5th of July: 14h30 but when I arrived the urgent told me that they cannot remove it because I have only cancelled the account on the 26th of June 2018. Why tracker connect call centre did not tell me that I will need to make an appointment & why did they send me there from the first place if they know that I have to wait for the whole month? When calling Tracker Connect call centre I am now getting different stories. This company is a ******* full of unprofessionalism & inconsistency. They are not concerned with their client's needs except to make money.