XN
Xola N

1 reviews | Active since Sept 2020

14 Nov 2022, 17:50

********** by Tracker Connect PTY LTD. Mafia way of doing business

I have been trying to cancel my tracker service insurance with Tracker PTY LTD ( Reg No ***) since 28 February 2022. My car was involved in an accident after it was ******. Tracker assisted wit tracking the site of the accident. The car was found but was written off by the insurance and it has not been operating since February. Tracker continued to ask for payments although the car was written off and immobile since then. My requests for cancellation were ignored and I was threatened with legal action if I do not pay. Their lawyers demanded I final payment if I want to cancel. I made the payment. Now a person called Excavia Leyds from a Tracker has sent me a message informing the that I must continue with payments until July 2024 even if the car is a write off and there has been nothing to track since February 2022. Kindly assist I feel that I am being ********** by Tracker and this is an unfair and customer unfriendly way if doing their business.

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Replies (2)
Tracker Connect
Tracker Connect's reply15 Nov 2022, 08:12
Official
 
Good Day,
 
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply15 Nov 2022, 09:33
Official
Good day,
 
We confirm having made contact with you and we have advised you of the cancellation procedure. 
 
Should you need further clarity or assistance, please do not hesitate to contact us.
 
Regards, 
Tracker Connect