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Tyrone V
1 reviews | Active since Sept 2012
18 Jul 2022, 13:49
Ripped of with Tracker connect charges
I purchased a tracker for cash May 2021 and entered into a month to month contract with tracker for R211.94 a month.
With problems I am having with tracker finances billing at present and previously, I did some investigation.
Below is the rates Tracker charges and see the rates for Tracker Care R199.00 for 36 month contract and R160.00 for the cash option.
So I am paying more than the free fitment with 36 month contract moreover I am paying R51.94 more.
How is this possible am I being **********?
Tracker charges at present as per current quotation received and their ongoing adverti*****t:
Free fitment option based on a 36 month contract installation fee)
Recover: R119.00 per month Protect: R179.00 per month Care: R199.00 per month
Cash option based on a month to month contract
Recover: Installation fee R1800.00 , R75.00 per month Protect: Installation fee R1800.00 , R140.00 per month Care: Installation fee R1800.00 , R160.00 per month
I did sent an enquiry to Tracker query department from the 6th July 2022 and to date no response. There response are always delayed.
Moreover this the finance department tries to rip me off by adding additional R60 for a vehicle I do not have a contract with them. My complaint and enquiry was emailed on the 16th June 2022 and this was ignored several times. This extra charges was sorted out on the 7 July 2022 releasing that the error was with tracker finance. This incident of just adding extra amount to my bill was a repeat of 2021. Something is not transparent with this company - how can they just add additional amount to debit order without first communication with the customer. is this in keeping with the National Consumer Act.
I hope to get some communication from Tracker as they fail with communication.
Helpful (0)
Replies (15)0
Replies (15)
Tracker Connect's replyOfficial
18 Jul 2022, 14:46Good Day Tyrone,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply18 Jul 2022, 14:46
Official
Good Day Tyrone,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
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Tyrone V's updateReviewer Update
20 Jul 2022, 10:48Its now 2 days and no resolution from tracker. What is the turn around time for tracker to resolve their problems with customers. The previous took 21 days and that too was resolved by myself. They could not investigate their own error. This incorrect charges enquiry is now 14 days still no response. This hellopeter response from tracker is common to all customers and wonder is they really deal with the query.
TV
Tyrone V's update20 Jul 2022, 10:48
Reviewer Update
Its now 2 days and no resolution from tracker. What is the turn around time for tracker to resolve their problems with customers. The previous took 21 days and that too was resolved by myself. They could not investigate their own error. This incorrect charges enquiry is now 14 days still no response. This hellopeter response from tracker is common to all customers and wonder is they really deal with the query.
TV
Tyrone V's updateReviewer Update
20 Jul 2022, 17:37Its now 2 days and no resolution from tracker. What is the turn around time for tracker to resolve their problems with customers. The previous took 21 days and that too was resolved by myself. They could not investigate their own error. This incorrect charges enquiry is now 14 days still no response. This hellopeter response from tracker is common to all customers and wonder is they really deal with the query.
TV
Tyrone V's update20 Jul 2022, 17:37
Reviewer Update
Its now 2 days and no resolution from tracker. What is the turn around time for tracker to resolve their problems with customers. The previous took 21 days and that too was resolved by myself. They could not investigate their own error. This incorrect charges enquiry is now 14 days still no response. This hellopeter response from tracker is common to all customers and wonder is they really deal with the query.
Tracker Connect's replyOfficial
21 Jul 2022, 13:16Hi Tyrone, we have attempted to contact you on several occasion however, your phone goes straight to voicemail. Please provide us with alternative contact details in order to have the issues raised address.
Tracker Connect's reply21 Jul 2022, 13:16
Official
Hi Tyrone, we have attempted to contact you on several occasion however, your phone goes straight to voicemail. Please provide us with alternative contact details in order to have the issues raised address.
TV
Tyrone V's updateReviewer Update
21 Jul 2022, 14:32email will be fine as I'm not always available on voice call. Call me at 15h00 or 8am on Friday
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Tyrone V's update21 Jul 2022, 14:32
Reviewer Update
email will be fine as I'm not always available on voice call. Call me at 15h00 or 8am on Friday
Tracker Connect's replyOfficial
22 Jul 2022, 09:20Hi Tyrone, please note that we attempted to contact you to no avail. please advise of another suitable time to contact you in order to address the concerns raised.
Tracker Connect's reply22 Jul 2022, 09:20
Official
Hi Tyrone, please note that we attempted to contact you to no avail. please advise of another suitable time to contact you in order to address the concerns raised.
TV
Tyrone V's updateReviewer Update
22 Jul 2022, 13:55Please use my official contact number listed on Tracker. It seems like you using a different number. My number listed on tracker is 071473
2967
2967
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Tyrone V's update22 Jul 2022, 13:55
Reviewer Update
Please use my official contact number listed on Tracker. It seems like you using a different number. My number listed on tracker is 071473
2967
2967
TV
Tyrone V's updateReviewer Update
25 Jul 2022, 11:31So far no response telephonically or an email. I resent email for attention Lesley Chiloane on 21/07/2022 and again on 22/07/2022 still no response. They did not attempt to call me to date my account number with tracker is CLI*** and all info is written as per initial review. I will wait until close today for tracker to sort out their incorrect charges for tracker care thereafter I will send feedback rating on their finance service.
TV
Tyrone V's update25 Jul 2022, 11:31
Reviewer Update
So far no response telephonically or an email. I resent email for attention Lesley Chiloane on 21/07/2022 and again on 22/07/2022 still no response. They did not attempt to call me to date my account number with tracker is CLI*** and all info is written as per initial review. I will wait until close today for tracker to sort out their incorrect charges for tracker care thereafter I will send feedback rating on their finance service.
TV
Tyrone V's updateReviewer Update
26 Jul 2022, 13:40Sorry no contact from this company just a reply to the review on hellopeter. This is not a response customers expect. Customers expect results.
TV
Tyrone V's update26 Jul 2022, 13:40
Reviewer Update
Sorry no contact from this company just a reply to the review on hellopeter. This is not a response customers expect. Customers expect results.
TV
Tyrone V's updateReviewer Update
10 Aug 2022, 11:11Its been 23 days since I wrote this review and also with my numerous email to Tracker financial query department I got no response. They did not attempt to contact and discuss with me on this tracker problem.
TV
Tyrone V's update10 Aug 2022, 11:11
Reviewer Update
Its been 23 days since I wrote this review and also with my numerous email to Tracker financial query department I got no response. They did not attempt to contact and discuss with me on this tracker problem.
Tracker Connect's replyOfficial
12 Aug 2022, 08:22God day Tyrone,
we have attempted to contact you on several occasion however, the number which you have provided us with gos straight to voicemail. Please provide us with alternative contact details or advise of a suitable time to contact you.
Regards,
we have attempted to contact you on several occasion however, the number which you have provided us with gos straight to voicemail. Please provide us with alternative contact details or advise of a suitable time to contact you.
Regards,
Tracker Connect's reply12 Aug 2022, 08:22
Official
God day Tyrone,
we have attempted to contact you on several occasion however, the number which you have provided us with gos straight to voicemail. Please provide us with alternative contact details or advise of a suitable time to contact you.
Regards,
we have attempted to contact you on several occasion however, the number which you have provided us with gos straight to voicemail. Please provide us with alternative contact details or advise of a suitable time to contact you.
Regards,
TV
Tyrone V's updateReviewer Update
12 Aug 2022, 09:03contact ***
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Tyrone V's update12 Aug 2022, 09:03
Reviewer Update
contact ***
Tracker Connect's replyOfficial
22 Aug 2022, 13:20God day Tyrone,
We attempted to contact you to no avail. please advise of a suitable time to contact you in order to be assisted.
Regards,
We attempted to contact you to no avail. please advise of a suitable time to contact you in order to be assisted.
Regards,
Tracker Connect's reply22 Aug 2022, 13:20
Official
God day Tyrone,
We attempted to contact you to no avail. please advise of a suitable time to contact you in order to be assisted.
Regards,
We attempted to contact you to no avail. please advise of a suitable time to contact you in order to be assisted.
Regards,
TV
Tyrone V's updateReviewer Update
26 Aug 2022, 10:51Well not sure how I can get assistance when no response even to my email. Have to consider another service provider with good reviews.
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Tyrone V's update26 Aug 2022, 10:51
Reviewer Update
Well not sure how I can get assistance when no response even to my email. Have to consider another service provider with good reviews.
TV
Tyrone V's updateReviewer Update
18 Sept 2022, 17:54Unresolved to date. I'm shopping around for insurance on my other vehicles and for vehicle tracking definitely tracker is out of my choice of required tracking.
TV
Tyrone V's update18 Sept 2022, 17:54
Reviewer Update
Unresolved to date. I'm shopping around for insurance on my other vehicles and for vehicle tracking definitely tracker is out of my choice of required tracking.