Riping clients off

I put a complaint on hello Peter a few weeks ago and to date my complaint is still not resolved. This is just typical of them to give such bad service. I requested for my tracker to be transferred to my new vehicle and Im told to pay a fee of R1200. This was never told to me when they called me because than i wouldnt have acceppted it. Tracker sells their products under false pretence so that people will take up their offers. I am totally disgusted with them hence i enquired about cancelling the contract so Im told i still have to pay a fee of about R1200.00 Tracker is now still debiting my account on a monthly basis for a car i dont have and my new car is now without a tracker. I have requested them to give me the ombudsmans details so i can take it further but to date nobody rep**** to my email. I will continue expressing my dissatisfaction with tracker until they can resolve my dispute or if they can send me the call or something in writing advised i agreed to pay the fee for a tracker to be transferred to another vehicle. As per the consumer protection all fees should be advised to the customer upfront so they can make a informed decision.