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GE
GENEVIEVE E

1 reviews | Active since Feb 2011

23 Feb 2015, 08:10

*******

In 2014 I failed to pay my tracker account as my insurance was cancelled and they were no longer paying tracker. They phoned me and informed me that my tracker account would be cancelled and that they were going to hand me over. I agreed to this and they handed me over to NBA attorneys. I owed an amount of R750 and this was paid in full to NBA and i now thought that i am done with tracker as they told me the account was cancelled. On 14th January 2015 i received a call from the attorneys again informing me that i owe tracker an amount of R360 again as my services were never suspended. I called tracker the very same day and spoke to Tshepiso who insured me that my account was being suspended immediately as i was speaking to him and that i would not be owing again after paying the R360. I paid the amount of R360 on 26th January 2015 yet today i received another invoice from Tracker for an amount of R120 for subscription charges I would just like to know why i should continue paying tracker after i have confirmed twice that my account be suspended. Please assist urgently as this is a *******

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Tracker Connect
Tracker Connect's replyOfficial
23 Feb 2015, 09:15
Hello gtesnear,

Your complaint dated the 23rd of February 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Bhaliwe Mnisi
Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply23 Feb 2015, 09:15
Official
Hello gtesnear,

Your complaint dated the 23rd of February 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Bhaliwe Mnisi
Tracker Customer Care

Best regards,

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Tracker Connect
Tracker Connect
3.3

847 reviews in the last 12 months

Avg reply time4h 26m
Industry rank#4
TrustIndex7.3

5,515 total reviews on Hellopeter

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