Request for refund ignored

<p>I cancelled my contract with Tracker on 9/09/2016 an was requested to pay an amount due for September of R120.00. This was done by EFT and proof of payment sent to the relative Fax number and I received acknowledgement of cancellation shortly thereafter. This month my bank account was debited with a further R120.00 and I have requested a refund and included a copy of my EFT. I have had two automatic replies on 2/10 & again on 11/10 when I sent a follow up request. Tracker mentions a high number of calls but to date I have had no response. How difficult is it to sort out a simple refund request? My concern is that I will receive ongoing debits for a service I no longer have.</p>