MW
Matthys W
1 reviews | Active since Nov 2022
25 Jan 2023, 18:43
Repeated problems
After waiting 2 months for an installation I had a confirmed appointment for 10:00am. The technician arrived at 15:00. No phone call in inform that they would be late. Technician left without indicating the placement of the assist button. No response from Tracker Connect App when using “Contact us”. No information regarding vehicle status or trip logs on app from new unit.
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
26 Jan 2023, 08:13Good day Matthys,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Regards
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Regards
Best regards,
Tracker Connect's reply26 Jan 2023, 08:13
Official
Good day Matthys,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Regards
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Regards
Best regards,
Tracker Connect's replyOfficial
27 Jan 2023, 15:09 Good day Dr Van Wyk ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply27 Jan 2023, 15:09
Official
Good day Dr Van Wyk ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,