1 reviews | Active since Jun 2017

11 Oct 2018, 15:35

Repayment of past premiums

I sold my old Polo Vivo in Jan 2018 and bought a BMW.

I told the lady from Tracker that is based in BMW AutoBahn that the old tracker on the Polo must be cancelled and a new unit must be installed for the BMW.

Now i recently found out that since Feb 2018 until now, I have been paying two tracker premiums! One for the BMW and one for the Polo Vivo. I traded the Polo in to BMW in Jan 2018, so it has been 8 months since the ownership moved from my name.

I need tracker to repay me the premiums I have been paying on the Polo Vivo. I can't be paying for a car that I do not own anymore.

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Replies (3)
Tracker Connect
Tracker Connect's reply11 Oct 2018, 15:53
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply15 Oct 2018, 15:05
Official

Good day Mr Mochoana

This is to confirm that we have made contact with you and assisted accoridngly.

Kind regards

Customer Care Team

's update15 Oct 2018, 15:56
Reviewer Update
Thank you for resolving my query in such record time! I am impressed.