ZS
Ziyanda S

1 reviews | Active since Oct 2017

19 Oct 2017, 12:55

Remove my name from XDS

I have taken tracker in Dec 2015, Apr 2017 i sold my car when i called them to tell to cancel the debit orders because i have sold the car they told me that have a contract for 36 months with them, i never signed any contract with tracker an they informed me its a verbal contract i requested the recording, since June i have not received the recording instead they debited my bank which i reversed the debits coz i was not going to pay for something that i don't have. They have recently sent me a copy of the application form that i signed with does not state that i am contracted with them for 36 months and that sould i want to terminate the contract i would have to pay for the remaining months . now they have listed my name on ITC and handed the account over to attorneys who keep calling me nonstop regardless of having explained to them that i am waiting for tracker to send me recording that they have where i agreed to 36 months contract

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Replies (2)
Tracker Connect
Tracker Connect's reply19 Oct 2017, 12:56
Official

Good day Ziyanda Somzana,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Innocentia Maluleke

Best regards,

Tracker Connect
Tracker Connect's reply26 Oct 2017, 10:23
Official

Good day Ziyanda Somzana

We have confirm that we have contacted you and feedback on the matter was provided to you.

Kind regards

Najma Sallie

Tracker Customer care

Best regards,