Reinstallation fee and ******* surcharges.

I have contacted Tracker (throught the App) in the beginning of June 2025 that I will be exchanging vehicles.

The cost of the reinstallation (R600) was mentioned to me, and I gladly accept the cost of the R600, as I know there is labour and time involved.

I was thereafter told that I further need to pay a fee because I was no longer operating in terms of my contract with Tracker where I must have an account with them for 3 years. (R1500+).

Tracker was training to convey to me that I was in breach of my 3 year contract.

I called this out and said that I was not in breach of the agreement. I am still a client of Tracker and will continue to work with Tracker for the remainder of my contract.

I requested a device transfer. Thus, the same device that was removed will be installed in the new vehicle.

I have requested my contract numerous times so I may read the terms and conditions. Each time a consultant would call me, I would ask again, Please forward the terms and conditions. I was always contacted from ***. I wanted to review my contract to see where it states that I am required to pay an additional fee because I am in breach of it.

Yesterday, I was contacted again and asked for the contract, and I was also asked to speak to a manager or supervisor.

Shortly thereafter, I received an SMS that the case had been "successfully" completed.

Now I am 6 weeks on and have achieved nothing.

What a waste of time!