Regarding Unjust Cancellation Fee

Good day,

I hope this message finds you well.

I am writing to formally lodge a complaint regarding the cancellation fee I am being charged following the recent write-off of my vehicle by insurance.

When I entered into the contract, I was informed that a cancellation fee would only apply if I chose to cancel within the first two years. I have now exceeded that period, and the cancellation is not by choice but due to the vehicle being written off — a circumstance beyond my control.

Furthermore, I was previously advised that in the event of a write-off, no cancellation fee would be charged. I have also re-read the contract, and there is no mention of a three-year waiting period or any clause justifying this charge under such circumstances.

I find this extremely unfair and misleading, especially after being a loyal customer and complying fully with the terms of the agreement. I kindly request that this fee be waived and that the matter be resolved fairly and urgently.

I look forward to your response and resolution of this issue