PB
Peter B

1 reviews | Active since Jun 2017

23 Jun 2017, 07:16

Refusal to cancel the service

<p>Dont ever use tracker connect.I installed their unit on the car and sold the car a year later. The buyer did not want to use the unit as he previously had a bad experience with them.I phoned them to inform that I no longer will be using the service and they told me about the 36month contract. This is ridiculous because it was not explained to me tellephonically.I asked for an extract of the conversation ,it has been 4months with no response. They keep on debiting me and I reverse the transactions. Now I am considering changing bank accounts numbers .Blooody *****s......</p>

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Replies (4)
Tracker Connect
Tracker Connect's reply23 Jun 2017, 08:53
Official

Good day Peter Baloi,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Innocentia Maluleke

Tracker Connect
Tracker Connect's reply23 Jun 2017, 09:56
Official

Good day Mr. Baloi,

We confirm having made contact with you and discussed your query. We're currently investigating into your contractual agreement with Tracker.

An email has been sent to you, to which we require your reply to the sender as investigation are in progress.

Tracker Connect,

Maroba Kekana

Tracker Connect
Tracker Connect's reply26 Jun 2017, 14:40
Official

Good day Mr. Baloi,

We've concluded our investigations into your contractual agreement with Tracker.

An email has been sent to you and we'll await your reply so to proceed with the conclusion.

Tracker Connect,

Maroba Kekana

Tracker Connect
Tracker Connect's reply28 Jun 2017, 16:16
Official

Good day Mr. Baloi,

We confirm that a final conclusion was sent to you via email and your query has been resolved.

Tracker Connect,

Maroba Kekana