mS
madala S

1 reviews | Active since Mar 2015

10 Mar 2015, 08:59

Refusal to cancel my contract

My car insurance came with a tracker installed and I had no idea I would have to keep paying even after cancelling the insurance, when tracker started calling me and I told them I quit my job and I wanted to cancel the contract with tracker since I will also sell my car, tracker consultants told me the contract cannot be cancelled and I would have to keep paying for a useless service for another 2 years and I stopped paying after a few months, and when they called me after 6 months or so I told them I wont pay for something I am not benefiting from and I asked them again if I can pay and cancel the contract and the answer was the same until their lawyers called me and I told them I wouldn't pay unless I can cancel the contract and that is when they told me to call tracker and tracker will assist me.<br> <br> I called tracker and they told me they were going to send me a form to cancel and also calculate the fee to cancel the contract even today 3 years later I am still unable to cancel useless thing from my name, I called your lawyers MCS and they gave me the amount to settle and I did, and confirmed if I was done, but now I find two installments from tracker for I don't even know what.

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Replies (1)
Tracker Connect
Tracker Connect's reply10 Mar 2015, 09:35
Official
Hello madjack,

Your complaint dated the 10th of March 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Innocentia Maluleke
Tracker Customer Care