Refund not received

Such poor service. I have cancelled my Tracker in September 2020. With Tracker not updating their records properly, they still debited my account twice after cancellation was done. With the mistake made by Tracker, I have notified them countless times via telephone and email. They agreed that the refund will be made. When following up on my refund that is still not received, all that I get is an automated email saying they will revert back to me. Surely after 3 months I should have received my refund by now. I understand everyone is short staffed during this time, but 3 months is unacceptable.