ML
Marlize L
1 reviews | Active since Oct 2018
10 Dec 2022, 17:28
Refund not being paid
I was told to pay settlement before en of November, which I did, although we were waiting for insurance outcome. Insurance outcome was that they will settle my account and requested Tracker to refund. They said I will be refunded within 7-10 working days. After 10 working days I called just to be told they have a back log and I just have to wait. It is now more than 14 working days.
Helpful (0)
Replies (5)0
Replies (5)
Tracker Connect's replyOfficial
12 Dec 2022, 08:44 Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply12 Dec 2022, 08:44
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
12 Dec 2022, 14:32Good day Marlize,
We confirm having made contact and explained accordingly. Refund to reflect in your account by Wednesday.
Tracker Connect
We confirm having made contact and explained accordingly. Refund to reflect in your account by Wednesday.
Tracker Connect
Tracker Connect's reply12 Dec 2022, 14:32
Official
Good day Marlize,
We confirm having made contact and explained accordingly. Refund to reflect in your account by Wednesday.
Tracker Connect
We confirm having made contact and explained accordingly. Refund to reflect in your account by Wednesday.
Tracker Connect
ML
Marlize L's updateReviewer Update
15 Dec 2022, 13:16After being promised to receive refund on Wednesday nothing has happened. It is Thursfay afternoon and I have still not received my refund.
ML
Marlize L's update15 Dec 2022, 13:16
Reviewer Update
After being promised to receive refund on Wednesday nothing has happened. It is Thursfay afternoon and I have still not received my refund.
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Marlize L's updateReviewer Update
16 Dec 2022, 07:51Received payment this morning. THANK YOU
ML
Marlize L's update16 Dec 2022, 07:51
Reviewer Update
Received payment this morning. THANK YOU
Tracker Connect's replyOfficial
17 Dec 2022, 10:13Good day Marlize,
We apologize for the inconvenience this has caused, and we also thank you for confirming payment from our end.
Tracker Connect
We apologize for the inconvenience this has caused, and we also thank you for confirming payment from our end.
Tracker Connect
Tracker Connect's reply17 Dec 2022, 10:13
Official
Good day Marlize,
We apologize for the inconvenience this has caused, and we also thank you for confirming payment from our end.
Tracker Connect
We apologize for the inconvenience this has caused, and we also thank you for confirming payment from our end.
Tracker Connect