KP
Kevin P
1 reviews | Active since May 2016
17 Aug 2026, 11:31
Refund Nightmare
Tracker has kept their service top class, but some staff members just don’t help in the chain of getting a task completed. After numerous email to Staff, and even these Staff members sending the requested documents to accounts department for a credit, after Two weeks there is no urgency’s or care of getting the problem sorted, I must still wait another 4 days, not a care in the world, not Let me try and getting your issues resolved any faster, and try and settle your frustration. That kinda of attitude, that’s you just hurry and wait.
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Replies (2)
Tracker Connect's replyOfficial
17 Aug 2026, 11:43Good day Kevin,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund. We understand how disappointing it is to provide the requested documentation and then experience extended waiting periods without clear progress or communication.
Providing efficient and responsive service is important to us, and we regret that your experience did not meet these standards. Your feedback has been noted and will be escalated for further investigation.
One of our coordinators will be in contact with you as a matter of priority to review your case, provide an update on the refund process, and assist in resolving this matter as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Tracker Connect ^BR
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund. We understand how disappointing it is to provide the requested documentation and then experience extended waiting periods without clear progress or communication.
Providing efficient and responsive service is important to us, and we regret that your experience did not meet these standards. Your feedback has been noted and will be escalated for further investigation.
One of our coordinators will be in contact with you as a matter of priority to review your case, provide an update on the refund process, and assist in resolving this matter as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Tracker Connect ^BR
Tracker Connect's reply17 Aug 2026, 11:43
Official
Good day Kevin,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund. We understand how disappointing it is to provide the requested documentation and then experience extended waiting periods without clear progress or communication.
Providing efficient and responsive service is important to us, and we regret that your experience did not meet these standards. Your feedback has been noted and will be escalated for further investigation.
One of our coordinators will be in contact with you as a matter of priority to review your case, provide an update on the refund process, and assist in resolving this matter as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Tracker Connect ^BR
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund. We understand how disappointing it is to provide the requested documentation and then experience extended waiting periods without clear progress or communication.
Providing efficient and responsive service is important to us, and we regret that your experience did not meet these standards. Your feedback has been noted and will be escalated for further investigation.
One of our coordinators will be in contact with you as a matter of priority to review your case, provide an update on the refund process, and assist in resolving this matter as quickly as possible.
Thank you for your patience and for giving us the opportunity to address your concerns.
Tracker Connect ^BR
Tracker Connect's replyOfficial
17 Aug 2026, 15:49Good day Kevin,
Thank you for taking our call and allowing us the opportunity to look into your concern.
We confirm that we have made contact with you.
As discussed, finance is in the process of refunding. We will contact you on Wednesday again to confirm and provide an update.
Again, we do apologize for the delay in assisting you.
Tracker Connect ^BR
Thank you for taking our call and allowing us the opportunity to look into your concern.
We confirm that we have made contact with you.
As discussed, finance is in the process of refunding. We will contact you on Wednesday again to confirm and provide an update.
Again, we do apologize for the delay in assisting you.
Tracker Connect ^BR
Tracker Connect's reply17 Aug 2026, 15:49
Official
Good day Kevin,
Thank you for taking our call and allowing us the opportunity to look into your concern.
We confirm that we have made contact with you.
As discussed, finance is in the process of refunding. We will contact you on Wednesday again to confirm and provide an update.
Again, we do apologize for the delay in assisting you.
Tracker Connect ^BR
Thank you for taking our call and allowing us the opportunity to look into your concern.
We confirm that we have made contact with you.
As discussed, finance is in the process of refunding. We will contact you on Wednesday again to confirm and provide an update.
Again, we do apologize for the delay in assisting you.
Tracker Connect ^BR