aZ
antoinette Z

1 reviews | Active since Jan 2011

30 Apr 2018, 16:38

Refund and Cancellation

I bought a car in August 2217, when I collect my car from dealership I'm told that tracker has been installed, I will be paying an amount of R199 per month, no problem, I do not hear anything from tracker, I call them to ask how this thing works, is there a panick button or what do i have to do in an emegency, then I'm told that someone will call me back, they deduct R199 for 2 months, then they deduct R590, i call and ask then I'm told that someone made a mistake they will reverse it, nothing happens, i go to my bank and reverse that debit order. I call them again and tell them that now that I got my money back, I want to change my bank details from FNB to capitec, in good faith, they change the bank details, then they debit was R610.50. I was very angry when I called them, I told them that I want to cancel, they said they will correct it I shouldn t cancel, 3 days later nothing from them, I then called again and insisted that I want to cancel, They told me that I should pay a cancellation fee of R3700. I refused and asked to speak to a manager, they put me on hold until I got tired of holding, I called more than 5 times they told me I must pay cancel fee.

I left them like that, and stopped the debit order from my bank,now they put on credit berue and handed me over to the lawyers, for an error that they created. firstly i didn't sign any contract with them, I find the car from a dealership already installed, no body shared terms and conditions with me. upon all the money they deducted without my permission they still want cancellation fee.

I want them to refund me, remove my name from credit beraue, remove me from lawyers and cancel this contract.

I DO NIT WANT TO DO BUSINESS WITH THEM

Antoinette ********** 162

0
Replies (3)
Tracker Connect
Tracker Connect's reply30 Apr 2018, 16:50
Official

Good day Antoinette,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

Best regards,

aZ
antoinette Z's update08 May 2018, 17:02
Reviewer Update
Tracker, please cancel this account, I dont want to continue with you, your agent Channen is forcing me to continue with this, I dont want. he disputes the payments I made even though I sent proof of payment to him, I dont want I dont want I dont want. cancel and I wont pay cancellation fee. you are *****ing my peace and joy now. enough please
Tracker Connect
Tracker Connect's reply09 May 2018, 08:41
Official

Good day Antoinette,

We confirm that we tried to make contact with you to no avail.

Feedback has been sent to via email.

Should you require further assistance on this matter, please do not hesitate to contact us.

Regards

Customer Care Team

Best regards,