REFUND

On the 25 July i have contacted Tracker connect to check if the unit is still working properly because i learned the information from my colleague who is using Netstar that we must call after some few months to check if the unit is still working. I spoke to Justin who told me that he will test the system immediately and send me message and he even advised me to upgrade because the old units are giving them a problems. The unit was tested and there was no signal but no one bothered to inform me. The following day i called requesting a feedback i spoke to Nhlakanipho who told me that the unit was tested and there was no signal and he promised to send a technician. The matter was never treated as urgent, i had to make a several calls until they decided to assign a technician who came to my house on the 31 August 2019. I asked the technician what was wrong with the unit, his answer was the unit was not working but now its working. He didn't tell me that he changed the unit, I was told that he fixed it. I wanted to know what was wrong with the unit but he said I mustn't worry because the unit is now working. He saw the scratches on my car and he asked me if i was involved in an accident. Before could answer him i asked if he is asking because he saw that minor scratches on my car, he said yes. I told him that on the 15 July 2019 I bumped a gate with my car that's the reason. Now i wanted the Tracker to refund me because their unit was not working at all and how long no one knows. Firstly Thato told me that it does't mean the unit was not working, it was working but not 100%. the matter was escalated to Richard Mbatha from technical department to assess the unit. Firstly Richard Mbatha told me that i cannot be refunded because i was supposed to contact them after every 6 months to check if the unit is still working properly. That information was never communicated with me. Now he is changing his tune that unit is damaged so they cannot refund me because i was involved in a serious accident that damaged my car. Richard Mbatha he is forcing me that i was involved in a n accident because i said yes to the technician. I was never involved in an accident that caused a serious impact on a tracker unit. My car was not damaged its just a minor scratches it doesn't even need to be re-paint only polish can fix that minor scratch. Why the technician didn't show me that unit because i asked what he did, he just told me that he fixed the unit, he didn't even tell me that he changed the unit he said he fixed it. Now Richard Mbatha is forcing me that i was involved in an serious accident,. My question is what accident, who was driving because it wasn't me and when. I want my money back , premiums were debited from my account every month for 9 years. South Africa be careful. I am definately taking this matter further