1 reviews | Active since Nov 2017

30 Nov 2017, 09:45

Refund

Item: Tracker Connect
Rating: 1
Author: Kholiwe K

My mom spoke to Hulisani on the 3rd of November requesting a refund up until now this money has not hit my bank account. I am disgusted with the level of service I received from them. On the 20/11/17 she called again, spoke to Prudence, no joy. She called again on the 28/11 spoke to Devon still no joy. What mickey mouse business are you guys running? This is not professional at all. Listen she called through out the month with no joy, we want my money now!!!!!!!!!

Helpful (0)

Replies (5)

Tracker Connect's replyOfficial

30 Nov 2017, 10:16

Good day Kholiwe,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Tracker Connect's reply30 Nov 2017, 10:16

Official

Good day Kholiwe,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Kholiwe K's updateReviewer Update

30 Nov 2017, 14:18

Now my mom was called by tracker to request for proof of banking details after waiting and calling numerous times. she is old and we would like her to live even longer but with this problem she has short breath and does not know how to cope with such misconduct. This refund is need immediately to ease her stress. what more must a old woman do? no one requested any documentation before but now that it is here on HP suddenly its needed. this incompetency is really uncalled for. she needs answers NOW!!!!!!!!!!!!!!

Kholiwe K's update30 Nov 2017, 14:18

Reviewer Update

Tracker Connect's replyOfficial

30 Nov 2017, 14:20

Hi Kholiwe,

We need these documents urgently in order for us to expedite the process.

Please assist us in this regard as we are waiting so we can assist your mom as soon as possible.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Tracker Connect's reply30 Nov 2017, 14:20

Official

Hi Kholiwe,

We need these documents urgently in order for us to expedite the process.

Please assist us in this regard as we are waiting so we can assist your mom as soon as possible.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Tracker Connect's replyOfficial

30 Nov 2017, 14:38

Good day Kholiwe,

We confirm to have contacted you and assisted you.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Tracker Connect's reply30 Nov 2017, 14:38

Official

Good day Kholiwe,

We confirm to have contacted you and assisted you.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Kholiwe K's updateReviewer Update

04 Dec 2017, 15:52

thank you for refunding my mom, next time please do the right this so we don't resort to fighting

Kholiwe K's update04 Dec 2017, 15:52

Reviewer Update

thank you for refunding my mom, next time please do the right this so we don't resort to fighting