Reap off and request a refund

I was misinformed about waiting for 3years before canceling the service, I need voice recording as it my right to request.

I need to escalate matter further to Ombuds,when I wanted to cancel the service in September 2025,I was told that I was on month to month bases. Reason why I stayed with the higher premiums by force was due to an agent who said i have to finish 3yrs.

Now,again I am billed more than R140,that I was informed going forward it will be my monthly installment.Tracker wanted to retain me as loyal client. I need my that proof of agent who said I can't cancel and refund me to R140,she heard that I was desperate and wanting to cancel for better deal with one company MiWay.

Again retention of false recording but in paper the amount is still the same.