Read this before using Tracker!

I took out a tracker in December, the agent called me and I chose the Recover option which is R139 plus R20 for the Key Tag, everything was done on the call, the agent confirm my banking details and debit order date. So here I am thinking everything is good. Then around Feb I get a SMS that my TEMP416039 is not functional and this will impact vehicle recovery. I immediately call and email them regarding this, and to find that the unit want working for a very long time, and on the app it mention that the ignition has been off from the previous week, yet I had used my car that day. I start to panic, because I didnt feel safe driving knowing that my tracker is not working. I had to constantly contact tracker to send a technician to come fix the issue.

After they change the unit, I get an email in March that im in arrears, then I get a invoice to pay, I was confused why an invoice because they have my banking details and they should be debiting each month, and the invoice its a different service (Care -R199) then I contact them again what is going on? The agent says that they dont have my banking details and I opted to pay manually and I chose this service.

There has been a back and fort calls emails NO is getting back to me. I ask to speak to a manager, I was then contacted on the 4th of April by Chipiwa Chitsa - consumer department of finance, who said she will get a copy of the call recording and than she will assist with resolving the issue, and that I can expect feedback the next Monday, today is Friday, I call, and email for feedback, and NO ONE has gotten back to me.

Im at a point were I dont want to be serviced by Tracker, as I have lost confidence that they will even be able to recover my car or assist in a time of emergency, because they are so *********** to event resolve a debit order issue, like come on! The call me all the time asking me why im in arrears? Tracker can you please contact me so I can cancel my contact.