AM
Aleseng M

1 reviews | Active since Dec 2019

15 Sept 2026, 16:18

R2600 cancellation fees after 9 months of low-premium contracts

I am deeply disappointed with the lack of transparency, poor customer service, and disregard for consumer rights shown by Tracker. I currently have two contracts with them, paying R140 per month for one and R69 per month for the other. Due to an unacceptable price increase, I have decided to cancel both agreements.I have only had these contracts for 9 months. Despite my low monthly premiums, Tracker has slapped me with an astronomical termination fee of R2600 for both contracts combined.Under Section 14 of the Consumer Protection Act (CPA), I am well within my rights to cancel fixed-term contracts with 20 business days' notice, subject only to a reasonable penalty. A charge of R2600 on premiums this low after 9 months of active payments is completely unreasonable and borders on ******ion.For the past two days, I have repeatedly called their call centre to request a detailed, written breakdown of how this R2600 figure was calculated. No one is able or willing to give me an answer, and I am continually given the runaround. Tracker is actively blocking my cancellation request by withholding this information.I demand that Tracker immediately provide a formal cost breakdown that justifies this fee in compliance with CPA regulations.

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Replies (5)
Tracker Connect
Tracker Connect's reply15 Sept 2026, 16:22
Official
Good day Aleseng,

We are sorry to hear about your experience.

We will look into the matter and provide you with feedback 

Thank you ^TP
Tracker Connect
Tracker Connect's reply15 Sept 2026, 16:56
Official
Good day Aleseng,

Thanks for reaching out and raising your concerns with us.

Kindly be advised we attempted to contact you to no avail, we understand you might be tied up to take the call.

We will send you an email follow up to assist further with your concerns.

Thank you 
Tracker Connect.^BM
Tracker Connect
Tracker Connect's reply17 Sept 2026, 11:55
Official
Good day Aleseng,

We have made attempts to contact you without success.

A detailed email communication was sent to your email explaining the process and outlining a resolution to the matter.

Kindly review and advise.

Thank you
Tracker Connect.^BM
Tracker Connect
Tracker Connect's reply17 Sept 2026, 12:15
Official
Good day Aleseng,

We have made attempts to contact you without success.

A detailed email communication was sent to your email explaining the process and outlining a resolution to the matter.

Kindly review and advise.

Thank you
Tracker Connect.^BM
Tracker Connect
Tracker Connect's reply18 Sept 2026, 12:12
Official
Good day Aleseng,

Thank you for raising your concerns with us.

Please be advised that we attempted to reach out to you to no avail.

We have also sent email correspondence to no response.

We have provided a detailed explanation on the email, and we have provided a resolution to the matter.

Thank you
Tracker Connect.^BM