Quick sales service when you start, but no service when you cancel your debit order!

Sent an email to Tracker on 02 Aug 24 to give notice of cancellation. Ref ***8.

Good day, Hope you are well. We no longer need the Tracker in my car and therefore need to cancel it. Kindly advise on how the cancellation process works. The account is under my name, Annerike Theron ID *** 080 Thank you so much.

No reply from Tracker however I got a missed call from them, by 16 Aug I sent the following email: Good day, Thank you for trying to call me. I am in sales myself, not able to take the call. I tried to return your call now quickly in a tea break, but was holding for 8 minutes and had to put the call down. Please proceed with my cancellation submitted on 02 Aug 2024 We cannot afford to have any extra debit orders at the moment and need to let this one go. Please respond to confirm cancellation effectiveness. Annerike van der Berg

No reply, on 19 Aug I resent the above email but no reply until today 28 Aug 24

I received an sms reminder of my next debit order going off on 02 Sep 2024

I tried to call again today on the general line and spoke to a kind lady Dineo who said she will transfer me to the right department, but again, no answer to the line ***

This debit order better not go off on 02 Sep 2024

I have given 1 calendar month cancellation notice as per my contract with Tracker. This lack of service and never getting a proper email response from an actual human being, will cause my family to not come back with our future vehicles.