MM
Michael M

1 reviews | Active since Mar 2009

10 May 2018, 19:58

PURE INCOMPTENCE FROM TRACKER

Some idiot from your callcentre Neo Ranthimo contacted me last month telling me that my tracker account is due to expire.I told him that i am interested in renewing but my contract only expire end of May. To my utter dismay and disgust, this guy went ahead and activate the new contract ontop of the current contract, issue a pro rata invoice for april and May, now i recieved a very disturbing sms that I am owning R430, FOR WHAT. SOME BS INCOMPETENCY. I even told him to rectify the issue and he didnt bother with it, although he is the one who contacted. CAN SOME ONE CONTACT ME AND SORT THIS MESS OUT.I M NO LONGER INTERESTED IN DEALING WITH THIS NEO CHARECTER! THIS IS UTTER ******* AS I DIDNT EVEN ACCEPT THE NEW CONTRACT. HE DOESNT DESERVE TO BE WORKING THERE

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Replies (3)
Tracker Connect
Tracker Connect's reply11 May 2018, 07:29
Official

Good day Michael,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer care Team

Best regards,

Tracker Connect
Tracker Connect's reply11 May 2018, 11:13
Official

Good day Mr. Monyebodi,

This is to confirm that we have made contact with you and assisted you.

Kind regards,

Customer care Team

Best regards,

MM
Michael M's update11 May 2018, 14:19
Reviewer Update
Yes, the issue has been attended to and resolved, Brian Khumalo has ensured that all is well and his efforts were impeccable much to the standard of Tracker that I was accustomed to. I am happy to remain your customer, the issue was resolved speedily.