TM
Thembi M

1 reviews | Active since Oct 2019

15 Oct 2019, 15:30

Promotions to good to be true

Tracker Connect contacted me on some promotion, on that promotion i was told that it will be charged at R3 extra month on what i was currently paying. When the time come to debit the amount it was more that what was agreed upon - R190 + 60 and my monthly payment of R221. All this came to more that R400 per month. I reversed the debit order and then i sent a query to Tracker. My query was not resolved and the next thing my account was handed over to Blake and associates. I feel ****** by tracker and they are not willing to resolve it. i was told that all the conversations were recorded and when i asked them to look at the matter seriously they didn't instead they kept on sending me reminders to pay. I cancelled the service with them but they still want me to pay, i have asked them to come and take out their device from my car because i do not want their service any more. Blake and associates keeps on calling me demanding payment.

0
Replies (2)
Tracker Connect
Tracker Connect's reply15 Oct 2019, 15:39
Official
Good Day,
     We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
TM
Thembi M's update15 Oct 2019, 15:53
Reviewer Update
I have been receiving the same message all this time. But the matter was later handed over to the lawyers for collection - Blake and associates. And i feel harassed in all this matter.