Product never worked as it should, now unemployed, tracker handed me over

It's so sad that today one has to write a bad review in order to speak to someone from a company to get a resolution an issue. I have tried multiple times to send a cancellation / compliant request through the website and not once did it work, I kept getting an "Oops, something didn't go right" type of message, HOWEVER, sending a quote requests went through no problem, twice.

Tracker has handed my account over as well. I was paying for a product that never worked as it should to begin with, I made multiple calls when I was having a problem with a particular part of their service (which I was paying for) and after being promised many a call back I never got one. During my final call to sort this issue out I wasn't going to get off the phone until I got a resolution to this problem. To cut a long story short I was basically fobbed off by the consultant saying their technical department has looked into the matter (all of a sudden) and has come to the conclusion that the fault is with Google. This isn't and wasn't the problem I was experiencing AND the consultant verified / confirmed this issue during one of my previous phone calls but subsequently changed her tune after speaking to the "Technical Department" - which gave a solution to a problem that didn't exist in the first place.

To give you an idea of what was happening I would get "ignition on" and "ignition off" notifications ALL THE TIME, it happened during meetings at clients and I'd have to run out to check the car constantly, it happened at all hours of the morning and I would get out of bed to check the on the car and it would happen anywhere from 4 to 8 times during a trip somewhere - with zero stops in between.

Trackers "Technical Department" whom I never actually got to speak to tried to blamed it on Google's push services because they could see it was going to a gmail account - easy out. This was not / and is not the case, I have had zero problems with any and every other service I have that is using my gmail account. If I travel from A to B I should get 1 "on" notification and 1 "off" notification. I would get anywhere from 4 - 8 and Tracker was trying to tell me Google is to blame for this, although, and this is important, I would get the first notification which means 1) it was in fact working from Google's side 2) Tracker, your device was actually faulty.

The more I tried to explain what was happening the more the consultant would just "cling" to this nonsensical regurgitated explanation for the service not working as it should - again, a service I was paying for at the time and the money they are now after - for the service I did not get nor did I receive adequate customer service regarding this matter. She was obviously not equipped technically to deal with this problem and was clearly just placed between me and the "Technical Department" who I assume were avoiding speaking directly with me. I have worked on both the sales side and customer service side in many businesses and in many different industries and one common theme I have experienced again and again is the "Technical Department" avoiding speaking directly to the customer, instead they place the sales person / consultant in the firing line because there is an issue they do not want to deal with. Again, granted, this is an assumption I am making about the way the "Technical Department" handled this issue with the consultant I was dealing with but what is a FACT is this problem existed, the problem was not resolved and the customer service experience from Tracker was frustrating and terrible - yet they were happy to take my money every month - the money they are now after.

Apart from the complete lack of customer service I experienced from Tracker I also experienced their double debiting practices when I had my first payment which didn't go through which then resulted in me not being able to make other payments I had to make at the time.

I am now unemployed and have been since November 2018, I was paying for a service which I never actually got and your customer service was terrible and on those grounds alone - apart from the fact that I will no longer have a car soon - I am canceling my contract with immediate effect, as far as I'm concerned your lack of customer service and the way this whole thing has been handled are grounds enough for me to "exit" our agreement.

Edit - I have already received the first phone call from the quote request that went through on your website. Pity your customer service calls aren't as speedy. I look forward to your call.