Product *****

<p>Hello Peter, I would like to view my disgust of Tracker connect, on the 07 July 2017 I joined King price insurance they advised a tracker is compulsory with the insurance so I agreed to get a tracker. I was told by the insurance that the premuims for tracker were R 59 and R99 I was then I was contacted by tracker connect on the 10 July 2017 at 14: 36pm to take up the product from ********** 599 I agreed to the contract and asked about the app that comes with the product, which where I can track my vehicle on my own amd was told yes you can track your vechicle on the app I was then told that a superior would come on the phone to confirm all details a lady by the name of Rivonia confirmed all details and was told the fitment would take place the next day that is Today at 10:30, I missed a call from ********** and had called back the lady confirmed my address and fitment I then asked the question again to confirm how the app works I was told when the technician comes out, they will download the app and give me a username and password, fitment for my vehicle only arrived at my workplace at 1pm due to an accident the technician was delayed I had an appointment at 12 therefore I was glad to move it to 1pn. The guy came out was pleasent made the necessary arrangements for him to work and then he told me he will be about an hour to to an hour and twenty minutes.After an hour and 45 minutes I went to my car and saw he was still working then I contacted ********** as I was concerned because it is now going on 3 pm and my car is not ready so I was told the technician doesnt answer while fitting as he is busy, she then tried calling him and called me back and advised the reason why he is taking so long is because of gps and no reception as the car is underground and it works with reception and so on. When the technician was done I recieved a call from ********** saying he is done I can go to collect my car I checked that evrything is working, idicators lights and then noticed the rubber on the drivers side window looks cut, I did not complain I then asked the technician about the app and said thats not the device that was installed he asked the premium I am paying and said no its not the one I paid for he then called ********** and he had told her the customer is enquiring about the app, I then told him I will call her and enquire as I was under the imperssion I was getting that the device where I can acess an app and track on my phone, which i specifically asked for I then called 086060 540 the tracker call cell center where I was holding on and spoke to atleast 8 people who did not have any idea who management were as I insisted to speak to management and was on the phone from 3pm till 4:15 pm. Eventually at around 4 pm spoke to a supervisor Shaun Steyn whom I then explained the entire story too again as well as the other consultants and was told they have a 5-7 working day turnaround time for feedback of call recordings, this is absolutley terrible customer service as it did not take 5-7 days for you to contact me to take the contract I am providing times and names of people that I spoke to so why is there such a long wait, I am extremely dissatisfied with this service as not given what I was told, I want tracker to resolve this matter immediately or I want the tracker removed as I do not want such a company to be in control if anything happens to my vehicle in the event of an accident as from the get start of the product being installed they have proven to be incompentent, this is absolutely unacceptable as now its takes such a long time to get feedback and im not even sure if Shaun Steyn is a "supervisor" as atleast 8 people spoken too do not know who managment is at Tracker. From speaking to the consultants and the fitment people at Tracker no one even knoew the product that was going to be fitted on my vehicle.I feel extremely unsafe as a tracker would make one to feel more secure as the logo says"to care is to protect" kindly remove peoduct from my vehicle or provide me with the service I deserve as promised with the CORRECT PRODUCT</p>