Probably no see your refund

I have been with Tracker since I got my first car, and because my family is with Tracker. I have never had problems with Tracker since I took their services on until now. I have changed banks and have done EFT or snap scan to pay my Tracker every month and never had a problem until this month. Tracker will do a Debicheck on your account and debt your account of almost R885.86 due to payment not being made, and then when you send the credit controller Excavia Leyds the proof of payment that you have been paying your subscription and you have sent the proof of payments so that the confusion of my debt order can be sorted out she does nothing. Then you call her and explain that you have been paying via EFF or scan to pay, and then she gets rude over the phone and making out if you did not pay your account and when you tell her you sent the proof of payment on the 11 of October and you have not gotten a response on the email sent or any communication she looks at her email and them becomes quite. Then, when everything is sorted out with my account, I get told I that they will refund me, and the refund will be paid out in 2-3 working days. I wait the working days as said in an email, and what do you know? No refund was paid into my account. And just know this is a Friday, and nothing can be done. Because she is not in. I have to wait until Monday to speak to Excavia, I sent an email and call no feedback. Tuesday comes, I get an email saying she tried to call me, I call back and get a whole story to why my refund was not processed then get told and promised my refund will be processed and will so the next day. Well, guess what? Still no refund. Wait again, send an email to find out what is happening and again no feedback. I call and speak to 10 different people again and finally get through to Excavia to find out why I have not received my refund . Again, a story gets told, and by now, I am fuming she tells me my refund will be processed today and will show this afternoon. Told her that I want to cancel my subscription because and then she still wants to make a deal if me to stay with the company HELL NO!!!! After you messed up NO!!! Tracker is the worst.

I will not recommend this company to anybody.