Poor Services

Disgruntled customer!! I am appalled with the service I have received from Tracker. They submit their debit orders monthly and receive their funds without any hassle but when we need their help they are no where to be found. I had an issue with my car which required mechanical assistance and for my car battery to be removed. The mechanic told me to expect a call from Tracker as in his experience tracking companies call immediately once they pick this up. I waited for a call from Tracker which was never received. After waiting a few hours, I decided to call them and inform them that my battery was disconnected and to please do a check to see if my device is working. The agent told he will and I will receive an sms two hours later. I had to follow up a week later and then received an email that they could not pick my device!! A whole week later!! I immediately called and was advised that they will send my details through for somone to come out to me to do a testing. It's now the 3rd or 4th week and I am still waiting. The contact centre is of no help either! I requested for a manager an was placed on hold until the call disconnected. To date I'm still waiting for that manager to call me back. I would like to know who would be responsible if anything should happen as Tracker has failed to assist me!!!