poor services

A tracker unit was installed in a 2nd vehicle on the 7/01/2023 . I still can not see the vehicle on the app .the technician that installed the unit said that the app will update automatically. But it has not. I even reloaded the tracker app and still I only see one vehicle. I had tracker before and it does not take long for the vehicle to show on the app.

Did Tracker install a faulty unit? or **** to me that a unit is installed. Please contact me on email before calling