poor services

so about 2months ack i phoned tracker to remove a device for a car i wasnt owning anymore and the agent confirmed the action and promised to send an email confirmation. 2months later i realize tracker is still debiting me for the \supposed cancelled\" device and i phone in to lay a complaint. like all the other agents, a nomthandazo picks up and asures me she has cancelled and sent a refund request to their finance and i should receive a cancellation email from her shortly.THAT DIDNT HAPPEN(no suprise there). 45 minutes later i phone in again and an Itikeng picks up and claims he cant send me the cancellation and that he will email nomthandazo to send it, well THAT HASNT HAPPENED.4hours later im phoning in and an Asanda picks who by the grace of every cell managed to send me the cancellation letter.Tracker has been double debiting me for 2 months and for eac time i phone them im given false promises of services rendered and nothing ever gets processed. Dear Tracker, may you refund me and have some disciplinary towards your agents who **** about processing my claims and so forth. should this not work, ill get my lawyers involved. Your call centre service is PATHETIC!!!"