Poor Service : Tracker Unit not active

I have tracker installed in my 2 cars and the technician indicated that he will activate upon arrival at office. I checked after 12 hours the tracking device is not active and I phoned tracker at 09h00 on the 13th of April 2022 and they promised that the unit will be activated before 16h00 same day. I checked at 16h40, the units are still not active and I am not feeling safe to drive without active units as there might be cost implications on insurance claim. According to the contact center lady, she cannot swnd an email flto follow up as it will cancell initial escallatuons. She indicated that the technician was supposed to activate.