Poor service - Tracker administative call centre.

Do not attempt to contact Tracker to resolve any administrative problem without having unlimited time and airtime.

I started phoning them yesterday regarding different administrative issues. Not only did they not answer their phones, when they answered, I was sent from one department to the next, each time being put on hold for 10-15 minutes. Later on I asked to speak to a manager and was put on hold indefinitely. I attempted to resolve the said matters again today. The process repeated itself and I was again directed from one department to the next. The call even bounced back to the person who tried to put me through to another department, giving an indication of the time the phone rang without being answered.

Each call centre agent treated me with contempt an indifference.

I tried to log a query online, but the online portal doesn't t accept contact details to be loaded.

I have been a Tracker client for many years, always defending them against their rival companies.

I am concerned, what will happen if I call them in case of and emergency......?

Karen Goosen ***