Poor service providers

Good day. I would not recommend Tracker. You pay alot of money to have a skytrax tracker, but when you go on the website, you never know where the car is. Today for instance my boyfriend left at 5 in the morning, but it shows where his car was the previous day and that's not even accurate as he came home and the car was here all night. We have tested the button on many occasions and no one phones us. When I reported this to them they said there must be something wrong with the unit and we must pay over R500 to have a technician come out. There is nothing wrong with the unit, but definitely something wrong with their website's tracking. One day it works and the next day not. If my boyfriend is in real trouble, Tracker won't respond, as they don't even know where the car is. We are paying for a service that is not providing what they promise. Very unhappy!!!!