Poor service, poor customer care. They don't cancel contracts.

Two weeks ago I wrote about the contract I had phoned Tracker to cancel which to date it hasn't. Their excuse was that I did not confirm cancellation, how do you confirm cancellation when you are the one who picked up the phone to call them and told them to cancel? Fast forward I sent my complaint and a Janine Haffajee was assigned the case, she has left it unresolved and has stopped replying to my email (I've followed up over 3 times). How do you work in query resolution when you don't want to be asked questions? Very terrible service. As I'm writing this my initial query is still not resolved and your staff needs training.