Poor service - new account

New client and very unhappy with your services so far.... Installed a new Unit on the Sat 18th November '23. Contacted on Monday 20th by one of your agents telling me unit is not "Firing Up" and will need a technician to check the installation. The technical department was to contact me within 72 hours to resolve.... after waiting 4 days I had to call your offices to find out what is going on.... no apology for calls not made, I get placed on hold while your agents while your agents phone around Durban looking for available technicians at my expense as i have to call in.... Now, I work long hours, and most Saturdays. I cannot leave work to make my way to your installers and your teams are unable to assist when I am off duty. Apparently coming out to me is not possible as the vehicle is in a public area... My questions are, after I made arrangements to go in on one of my few Saturdays off why was this unit not tested to see if it fires up?? How can a brand new unit be faulty from installation? How are we going to remedy this considering my difficult working hours? Surely something could be done to assist, it just seems like too much hassle for tracker....... I should also point out that this unit has clearly not worked since installation and is currently still inoperative yet you have very quickly debited my account for services that I am not receiving due to failures on your part.... How does tracker intend sorting this out..... Quite frankly you are welcome to remove your faulty units from my vehicle and I will rather go with another tracking company that may be better equipped to service their clients. Very poor Tracker.