Poor Service/Miss informing information

<p>I made a call to in December 2016 Tracker to find out when my contract is ending, I was told that January 2017 was going to be my last month and thereafter it will be on a month to month basis and I will not be contracted. I went on maternity leave the same month and I did not pay the account as I believed that my contract has ended. Between May and June 2017 a lady from the company called me regarding the account and I explained that I was not aware that it had continued , I acknowledged the debt and wanted to make arrangements to pay as I had just returned from leave and could not afford to pay the full amount. The lady bluntly refused to accept the arrangements and demanded for the full amount to be paid or else I will be handed over. I asked her why she called if they were to hand me over in any case, she was just rude and demanding of the money. My account was handed over and I’m being hassled even more even when I acknowledged and made payments. I very disappointed and furious on how the matter was handled, Tracker has absolutely no regard or show any sympathy for their customers and I will never use their products again.</p>