JG
Jan G
1 reviews | Active since Aug 2016
08 Aug 2016, 10:51
Poor Service levels
<p>Tracker knew that the tracking units in my 2 vehicles were faulty and needed replacement. The service levels were so poor and they stagnated in replacing same.</p> <p>Resolving the issue via email and their pathetic call centre was an absolute nightmare.</p> <p>I then cancelled my contract with Tracker and still they deducted funds for their poor service from my bank account in August 2016</p>
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Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
08 Aug 2016, 10:57Hi Jan,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Brian Khumalo
Tracker Connect
Best regards,
Tracker Connect's reply08 Aug 2016, 10:57
Official
Hi Jan,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Brian Khumalo
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
08 Aug 2016, 11:23Hi Jan,
On behalf of Tracker, I would like to apologize profusely for the poor service you received.
We confirm that the amount debited incorrectly has been processed for a refund to reflect in your respective bank account within the time frame advised.
Maroba Kekana
Tracker Connect
Best regards,
Tracker Connect's reply08 Aug 2016, 11:23
Official
Hi Jan,
On behalf of Tracker, I would like to apologize profusely for the poor service you received.
We confirm that the amount debited incorrectly has been processed for a refund to reflect in your respective bank account within the time frame advised.
Maroba Kekana
Tracker Connect
Best regards,
JG
Jan G's updateReviewer Update
08 Aug 2016, 12:44Hello Maroba,
thank you for the phone call and I wish to confirm that the refund will reflect in my bank account on Friday 12 August 2016. I also note your apologies.
My opinion of Tracker has hoever not changed, sub standard equipment sold at a higher price than industry average combined with poor customer service .
Although you acknowledge your mistake and confirmed cancellation of the contract at end July 2016, today Tracker sent me a formal letter stating that the contract will be cancelled on the 31st of August 2016.
Does the one hand know what the other hand is doing in your company?
Regards,
Jan Greyling
JG
Jan G's update08 Aug 2016, 12:44
Reviewer Update
Hello Maroba,
thank you for the phone call and I wish to confirm that the refund will reflect in my bank account on Friday 12 August 2016. I also note your apologies.
My opinion of Tracker has hoever not changed, sub standard equipment sold at a higher price than industry average combined with poor customer service .
Although you acknowledge your mistake and confirmed cancellation of the contract at end July 2016, today Tracker sent me a formal letter stating that the contract will be cancelled on the 31st of August 2016.
Does the one hand know what the other hand is doing in your company?
Regards,
Jan Greyling
Tracker Connect's replyOfficial
08 Aug 2016, 13:14Hi Jan,
As discussed, I have rectified the dates on your cancellation letters and emailed the updated documentation.
Maroba Kekana
Tracker Connect
Best regards,
Tracker Connect's reply08 Aug 2016, 13:14
Official
Hi Jan,
As discussed, I have rectified the dates on your cancellation letters and emailed the updated documentation.
Maroba Kekana
Tracker Connect
Best regards,