Poor Service in Covid times

Have been with Tracker for over 10 Years- their accounts department changed my Bank Name from Capitec to Absa (Don't know where they got this from) however the account number is correct. After phoning them and correcting this, still no deductions took place, follow-up calls, getting them to correct this month on month to no avail- to such an extent that I was now handed over to Brooks & Luyt.