Poor Service from Tracker South Africa

In March 2024, I contacted Tracker South Africa to cancel my subscription as I was unemployed and could no longer afford their services. Additionally, I had sold my vehicle, making the service unnecessary. I spoke with a consultant on either the 13th or 14th of March, who assured me that the subscription would be canceled immediately. The conversation was reportedly recorded for quality assurance.

Despite this, at the end of March 2024, Tracker South Africa continued to deduct money from my bank account. The same happened at the end of April 2024, even though I had canceled the service over a month earlier. Frustrated by this negligence, I reversed the April 2024 debit order.

To my surprise, in November 2024, I began receiving calls from Blake Attorneys, claiming I owed Tracker South Africa for one outstanding payment. This was deeply frustrating, as the failure to cancel my policy was entirely due to the negligence of Tracker South Africa’s consultant. Their lack of follow-through on my cancellation request resulted in unwarranted charges and unnecessary stress.

This experience highlights poor service and a lack of accountability on Tracker South Africa's part. I strongly urge them to address their internal processes to ensure cancellations are handled promptly and customers are not unfairly charged.