Poor service from Tracker Connect

I have recently emigrated to the US and have since sold my vehicles. I had sold them in May already, after which I had contacted Tracker to inform them that I need to cancel my subscription. <br> At no point did the consultant inform me that i had to pay a penalty as I had a 36 month contract. Also, they had advised that they would contact me but no contact was made. I made the call on the 1 June and left 6 June.<br> After informing Tracker of the reasons why i had to cancel, two months later the retentions department email me stating that they will continue to bill me if i dont contact them.<br> I am highly irate, as i have informed Tracker of my cancellation and the reason behind it.<br> Emigration means little to no contact especially due to the significant time difference.<br> Now I have been advised to pay a penalty which I do not care to pay for.<br> I have had both my vehicles on Tracker and am quite disappointed by the poor service that the retentions department and call centre provide.<br> I will never engage in these services again, when i do return to SA.