Poor Service from Tracker and bad attitude from the consultant

I am writing to formally express my dissatisfaction with the level of service I recently received from Tracker.

I am currently in the process of purchasing a new vehicle and, as I am selling my existing vehicle, I requested that my contract be transferred to the new vehicle rather than cancelled, particularly since the buyer of my current vehicle does not wish to retain the tracking unit. As a client with three vehicles currently contracted to Tracker, I was surprised and disappointed to learn that the cost of transferring a contract is significantly higher than that of cancelling one altogether, and I queried this with a consultant named Trisha.

Regrettably, Trisha's response to my query was dismissive and, in my view, unprofessional. She informed me, in no uncertain terms, that I was welcome to take my business to another company. When I subsequently asked to speak with a supervisor or another senior staff member, I was told that her supervisor was on lunch and that no manager was available to assist me at that time.

Having been a loyal Tracker client for 17 years, I find this treatment both disappointing and difficult to reconcile with the standard of service I would expect from a long-standing customer relationship. As a result of this experience, I am now seriously reconsidering my continued association with Tracker and am giving consideration to moving my business to an alternative service provider.

I would appreciate it if this matter could be escalated to a senior manager for review, and I would welcome the opportunity to discuss it further at your earliest convenience.