Poor service from Tracker

Tracker's after sales/fitment service is absolutely terrible. My insurance company, MiWay, insisted that we use Tracker. My truck was working perfectly fine before the tracker unit was installed. Shortly after the unit was installed (on both horse and trailer) on the 3rd of June 2025, the truck would not start. We called tracker, and they informed us that they close at 5pm and don't do after hour call outs. We would have to wait until the next day. The next day came and tracker still did not show up. I had to call out an electrician who confirmed that it was the tracking unit that was problematic. After the electrician got my truck running, 2 weeks later, my truck lost power and broke down in the middle of a busy intersection. Again, tracker was called. While waiting for tracker to arrive, the truck had to be towed to the side of the road because it was obstructing traffic. Once the tracker person arrived, he confirmed that the unit was faulty and that he wasn't a technician, we would have to wait for the technician to arrive. The technician never arrived and this guy left at 5pm. I now had to have my truck towed again to the nearest truck stop for safety as it was fully loaded with commodity, where I called out the electrician again to get the truck started. Up until now, tracker still has not replaced the unit and this whole experience has cost me time and money and towing fees. The tracker app on my phone also does not work! On contacting MiWay, we were informed that they couldn't do anything (even though they insisted on us using tracker, which we did not want to use) that it was trackers problem. Very unsatisfied logistics customer