Poor Service

I signed up with tracker in March and arranged to pay for the unit up front. This was duly installed and I paid the fee via snapscan. Tracker then debited me for the amount and I sent them an email on 8 April 2024 to get them to reverse the fee. There was no response and after about six calls to the the call centre in desparation I contacted my bank to reverse the debit order. The next communication I received was an invoice for R60 to cover the costs of collecting the debit order. I phoned again and after holding for 16 minutes was cut off while they queried the finance department. They confirmed my payments were up to date.