Poor Service

I have two vehicles on Tracker Connect. If I start driving with the primary vehicle, I get a call from Tracker Connect which immediately tells me that I need to hold on for the next available Operator, this takes between two to five minutes before the operator answers. When I complained they said that I was either driving without my tag or I had pressed the tag. If I was really in trouble and did press the tag it would be way to late for me, if I have to hold on for five minuets waiting for the operator to answer. I have tracker for my vehicle and my personal safety, and at this stage I do not have any confidence in tracker to protect me or my property.