FS
Franswa S

1 reviews | Active since Jan 2020

14 Oct 2025, 10:06

Poor Service

STEER CLEAR... Worst tracking system I've ever dealt with. I'm not quite sure how their system is set up as there is absolutely NO communication form Tracker during power cuts on battery, meaning, my vehicle can be ****** and their unit can be removed without Tracker's knowledge. So this begs the question, how will they be able to track and recover my vehicle...? Furthermore, my app indicates an incorrect location of where my vehicle actually is, so get ready for the kicker...it's not in the "RADIUS" of 10m, 20m or even 30m, TRY 200KM !!!!!. I'm paying for a service which is NON EXISTANT. So as a person who gives the benefit of the doubt, I decided to contact Tracker and find out what's going on, it turns out I can't access that information although I'm listed. I've been a client of theirs for many years and this is just ridiculous. Thanks Tracker for your outstanding client centricity, support and service.

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Replies (2)
Tracker Connect
Tracker Connect's reply14 Oct 2025, 10:07
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply15 Oct 2025, 12:50
Official
 Good day Mr. F Swanepoel  We confirm having contacted you and assisted accordingly regarding concerns raised.  We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time.  Tracker Connect