SR
Saar R
1 reviews | Active since Mar 2021
10 Feb 2023, 13:17
Poor Service
I had Tracker installed on a work vehicle a year ago. In the last 6 months, for some unknown reason the battery has been draining despite being new. I took the vehicle to the dealership, who confirmed its none of the vehicle accessories that is the culprit, leaving only Tracker as a possible source of the problem. I contacted Tracker about a month ago, they were quick to quote the call out fee if it isnt Tracker - then said a technician will contact in 72 hours. A month later, and despite numerous emails, there is no service, and the vehicle is "dying" all over the place! Tracker appears very good when they sourcing you as a client but their after sales service is appalling.
Helpful (0)
Replies (8)0
Replies (8)
Tracker Connect's replyOfficial
10 Feb 2023, 14:04Good day Saar,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply10 Feb 2023, 14:04
Official
Good day Saar,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
11 Feb 2023, 08:41Good day Saar,
Kindly note that Tracker will no longer attempt to contact you with regards to your request, based on the following reason: Maximum Contacts Reached. We have sent you an email.
Tracker Connect
Kindly note that Tracker will no longer attempt to contact you with regards to your request, based on the following reason: Maximum Contacts Reached. We have sent you an email.
Tracker Connect
Tracker Connect's reply11 Feb 2023, 08:41
Official
Good day Saar,
Kindly note that Tracker will no longer attempt to contact you with regards to your request, based on the following reason: Maximum Contacts Reached. We have sent you an email.
Tracker Connect
Kindly note that Tracker will no longer attempt to contact you with regards to your request, based on the following reason: Maximum Contacts Reached. We have sent you an email.
Tracker Connect
SR
Saar R's updateReviewer Update
16 Feb 2023, 10:40Max contacts reached? I presume that was on email as well?
Tracker is quick to reply here but simply unable to call a number they were provided, this despite me sending numerous emails and calling their call centre, incl after this reply that they posted.
I would really recommend that prospective customers think twice before using this company as incompetency levels are extremely high.
Tracker is quick to reply here but simply unable to call a number they were provided, this despite me sending numerous emails and calling their call centre, incl after this reply that they posted.
I would really recommend that prospective customers think twice before using this company as incompetency levels are extremely high.
SR
Saar R's update16 Feb 2023, 10:40
Reviewer Update
Max contacts reached? I presume that was on email as well?
Tracker is quick to reply here but simply unable to call a number they were provided, this despite me sending numerous emails and calling their call centre, incl after this reply that they posted.
I would really recommend that prospective customers think twice before using this company as incompetency levels are extremely high.
Tracker is quick to reply here but simply unable to call a number they were provided, this despite me sending numerous emails and calling their call centre, incl after this reply that they posted.
I would really recommend that prospective customers think twice before using this company as incompetency levels are extremely high.
Tracker Connect's replyOfficial
17 Feb 2023, 14:37Good Day Saar,
Kindly note that Tracker is unable to reach you on the number you provided, we have left you a voice message to please revert back to us.
Tracker Connect
Kindly note that Tracker is unable to reach you on the number you provided, we have left you a voice message to please revert back to us.
Tracker Connect
Tracker Connect's reply17 Feb 2023, 14:37
Official
Good Day Saar,
Kindly note that Tracker is unable to reach you on the number you provided, we have left you a voice message to please revert back to us.
Tracker Connect
Kindly note that Tracker is unable to reach you on the number you provided, we have left you a voice message to please revert back to us.
Tracker Connect
SR
Saar R's updateReviewer Update
20 Feb 2023, 10:53How many more times am I supposed to "revert back" to you, as your call centre still remains, weeks after initial contact , unable to assist.
Strangely, none of supposed attempts reflect on my phone as "missed calls"..
Now if you would only make the same effort to assist me, as you do to reply on this site, it would be a major improvement of your service levels.
Lastly, considering that you are unable to provide a service (despite all your so called attempts), I do wonder how fast you will be able to recover my vehicle should something happen?
Strangely, none of supposed attempts reflect on my phone as "missed calls"..
Now if you would only make the same effort to assist me, as you do to reply on this site, it would be a major improvement of your service levels.
Lastly, considering that you are unable to provide a service (despite all your so called attempts), I do wonder how fast you will be able to recover my vehicle should something happen?
SR
Saar R's update20 Feb 2023, 10:53
Reviewer Update
How many more times am I supposed to "revert back" to you, as your call centre still remains, weeks after initial contact , unable to assist.
Strangely, none of supposed attempts reflect on my phone as "missed calls"..
Now if you would only make the same effort to assist me, as you do to reply on this site, it would be a major improvement of your service levels.
Lastly, considering that you are unable to provide a service (despite all your so called attempts), I do wonder how fast you will be able to recover my vehicle should something happen?
Strangely, none of supposed attempts reflect on my phone as "missed calls"..
Now if you would only make the same effort to assist me, as you do to reply on this site, it would be a major improvement of your service levels.
Lastly, considering that you are unable to provide a service (despite all your so called attempts), I do wonder how fast you will be able to recover my vehicle should something happen?
SR
Saar R's updateReviewer Update
20 Mar 2023, 08:03And still no service...
As this seems to be the only place that Tracker replies to, please note the following:
-The debit order for Tracker has been cancelled
-You have been reported to the Consumer Protector
-I am in the process of lodging a complaint with MioSA, as well
As this seems to be the only place that Tracker replies to, please note the following:
-The debit order for Tracker has been cancelled
-You have been reported to the Consumer Protector
-I am in the process of lodging a complaint with MioSA, as well
SR
Saar R's update20 Mar 2023, 08:03
Reviewer Update
And still no service...
As this seems to be the only place that Tracker replies to, please note the following:
-The debit order for Tracker has been cancelled
-You have been reported to the Consumer Protector
-I am in the process of lodging a complaint with MioSA, as well
As this seems to be the only place that Tracker replies to, please note the following:
-The debit order for Tracker has been cancelled
-You have been reported to the Consumer Protector
-I am in the process of lodging a complaint with MioSA, as well
Tracker Connect's replyOfficial
20 Mar 2023, 11:44Good Day Saar,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply20 Mar 2023, 11:44
Official
Good Day Saar,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
20 Mar 2023, 14:39Good Day Saar,
This is to confirm that we have made contact with you and a booking was made with you
Thank you
Tracker Connect
This is to confirm that we have made contact with you and a booking was made with you
Thank you
Tracker Connect
Tracker Connect's reply20 Mar 2023, 14:39
Official
Good Day Saar,
This is to confirm that we have made contact with you and a booking was made with you
Thank you
Tracker Connect
This is to confirm that we have made contact with you and a booking was made with you
Thank you
Tracker Connect